Shipping policy
SHIPPING POLICY
Last updated: July 13, 2026
RomKart ships hand-painted oil paintings to customers worldwide. Please review this policy before placing an order.
1. PRODUCTION TIME
All paintings are made to order and production normally begins after payment and all required order details have been received.
Estimated production time:
• Standard and reproduction paintings: approximately 7–15 business days
• Custom portraits and complex commissions: approximately 7–15 business days or longer depending on size, detail, revisions, and complexity
Business days do not include weekends or public holidays.
Production time is separate from shipping time.
If additional information, photographs, approval, or clarification is required, production may be paused until the customer responds.
2. SHIPPING TIME
Estimated transit time after dispatch is generally:
• United States: 7–12 business days
• United Kingdom: 7–15 business days
• Europe: 7–15 business days
• Canada and Australia: 7–12 business days
• Other destinations: 7–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Customs processing, remote destinations, seasonal demand, weather, security inspections, public holidays, carrier disruptions, or other circumstances outside reasonable control may extend delivery time.
3. SHIPPING COST
RomKart currently offers free standard worldwide shipping for rolled-canvas orders.
Any optional expedited service, special packaging, oversized shipping, address correction, reshipping, or other additional service requested by the customer may incur an extra charge.
4. PACKAGING
Unless a product page expressly states otherwise, paintings are supplied as rolled canvas only.
Frames, stretcher bars, and hanging hardware are not included.
The finished canvas is carefully rolled and packed in a strong protective tube to reduce the risk of damage during transportation.
Customers should open the package carefully and avoid using sharp objects near the canvas.
5. SHIPPING CARRIERS
Orders may be shipped using DHL, FedEx, UPS, postal services, or trusted local and international delivery partners, depending on the destination and package requirements.
RomKart may select or change the carrier when reasonably necessary to provide suitable delivery.
6. TRACKING
When tracking is available, a tracking number will be sent to the email address provided during checkout after the order has been dispatched.
Tracking may take several business days to update after the shipping label has been created or when the parcel transfers between international and local carriers.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, apartment or unit number, postal code, and any information required by the local carrier.
Address-change requests must be sent as soon as possible to studio@romkart.com.
An address change cannot be guaranteed after an order has entered production, been packed, or been transferred to the carrier.
RomKart is not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible shipping information supplied by the customer.
8. CUSTOMS, TAXES, AND IMPORT DUTIES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, inspection fees, or other local government charges.
Unless expressly collected at checkout, these charges are not included in the product price and are the responsibility of the recipient.
RomKart does not control customs assessments and cannot guarantee the amount that may be charged.
Customers are responsible for complying with the import requirements of their destination country.
9. DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES
The customer is responsible for monitoring tracking information and cooperating with the carrier when delivery, identification, customs payment, or collection is required.
If a package is refused, unclaimed, returned because of an incorrect address, or returned because customs charges were not paid, the customer may be responsible for:
• Return shipping charges
• Reshipping charges
• Customs or storage fees
• Carrier address-correction charges
• Other non-recoverable costs
A returned package will not automatically qualify for a full refund.
10. LOST PACKAGES
If tracking has not updated for an unusual period or the order appears to be lost, contact studio@romkart.com.
I will review the tracking information and, where appropriate, open an investigation with the carrier.
Carrier investigations can take several business days or longer. A replacement or refund will be considered after the carrier’s investigation and the circumstances of the shipment have been reviewed.
11. DAMAGED PACKAGES
Inspect the package and artwork promptly after delivery.
If the parcel or painting arrives damaged, contact studio@romkart.com within 48 hours and provide:
• Your order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Clear photographs of the damaged artwork
• An unpacking video, if available
Please keep all packaging until the claim has been resolved.
Depending on the circumstances, RomKart may provide a repair, replacement, partial refund, or full refund.
12. DELIVERY CONFIRMATION
An order shown as delivered by the carrier is considered delivered unless reliable evidence indicates otherwise.
If tracking shows delivery but you cannot locate the parcel, check with household members, neighbors, reception staff, building management, local delivery offices, and the carrier before contacting RomKart.
13. CONTACT
For shipping questions, address corrections, damaged parcels, or tracking assistance, contact:
RomKart
Email: studio@romkart.com
Website: romkart.com
Please include your order number when contacting customer support.
