Shipping Policy

Most RomKart paintings are made to order, and production normally begins after payment and all required order information have been received.

Estimated painting time is generally:

• Hand-painted art reproductions: approximately 7–15 business days
• Custom portraits and personalized paintings: approximately 7–15 business days
• Large, highly detailed, or complex commissions: additional production time may be required

Business days do not include weekends or public holidays.

The estimated production period begins only after all information required to create the artwork has been received.

For custom paintings, production may be delayed while waiting for:

• Reference photographs
• Composition instructions
• Size confirmation
• Customization details
• Preview approval
• Other information required to complete the artwork

If customer approval or additional information is required, production may be paused until a response is received.

Production times are estimates and may vary depending on artwork size, complexity, revisions, order volume, or other circumstances.

Shipping time begins after the painting has been completed, packaged, and dispatched.

Standard Shipping

• Estimated transit time: approximately 10–15 business days
• Free for standard rolled-canvas orders

Express Shipping

• Estimated transit time: approximately 3–5 business days
• Additional shipping fee applies
• Availability and cost depend on destination, package size, and carrier availability

Delivery estimates are not guaranteed delivery dates.

Customs processing, remote destinations, carrier delays, weather, holidays, security inspections, seasonal demand, transportation disruptions, and other circumstances outside RomKart's reasonable control may extend delivery time.

RomKart ships to many international destinations.

Shipping availability may vary depending on:

• Destination country
• Local import restrictions
• Carrier service availability
• Package dimensions
• Artwork size
• Temporary transportation restrictions

If an order cannot be shipped to the address provided, I will contact the customer to discuss available options.

Standard worldwide shipping is currently free for eligible rolled-canvas orders unless otherwise stated on the product page or during checkout.

Additional charges may apply for:

• Express shipping
• Oversized paintings
• Special packaging requests
• Special delivery services
• Address corrections after dispatch
• Reshipping returned packages
• Remote-area delivery
• Other customer-requested shipping services

Any additional shipping charge will be communicated before the applicable service is provided whenever possible.

Unless the product page specifically states otherwise, RomKart paintings are supplied as unframed rolled canvas.

Frames, stretcher bars, and hanging hardware are not included.

After the painting has been completed and prepared for shipment, the canvas is carefully rolled and placed inside protective packaging and a strong shipping tube.

This method helps protect the artwork while keeping international shipping safer and more efficient.

Depending on the destination and shipment requirements, orders may be delivered using:

• DHL
• FedEx
• UPS
• International postal services
• Local postal services
• Other trusted international or local delivery partners

RomKart may select or change the shipping carrier when reasonably necessary to provide suitable delivery service.

When tracking is available, tracking information will be sent to the email address associated with the order after dispatch.

Please allow time for the carrier's tracking system to activate.

Tracking may take several business days to update when:

• A shipping label has recently been created
• A parcel is moving between international hubs
• A shipment transfers from an international carrier to a local delivery partner
• Customs clearance is in progress

Temporary gaps in tracking updates do not necessarily mean that a parcel has been lost.

Customers are responsible for providing complete and accurate shipping information.

Please make sure your order includes:

• Full recipient name
• Complete street address
• Apartment, unit, or building number where applicable
• City
• State or province where applicable
• Postal or ZIP code
• Country
• Valid telephone number
• Any additional information required by the local carrier

Address correction requests should be sent as soon as possible to studio@romkart.com and include your order number.

An address change cannot be guaranteed after an order has been packed, dispatched, or transferred to the carrier.

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage charges
• Inspection fees
• Processing fees
• Other government or carrier charges

Unless these charges are expressly collected during checkout, they are the responsibility of the recipient.

RomKart does not control customs assessments and cannot predict or guarantee the amount of any customs duty, tax, or import charge.

International packages may occasionally be held by customs authorities for inspection or processing.

Customs clearance time is outside RomKart's control.

A customs delay does not normally mean that an order is lost.

Customers should monitor tracking information and respond promptly if the carrier or customs authority requests identification, payment, documentation, or other information required for delivery.

Customers are responsible for monitoring tracking information and cooperating with the carrier when necessary.

Depending on the destination, the carrier may:

• Attempt delivery more than once
• Leave a delivery notice
• Contact the recipient
• Hold the package at a local facility
• Require identification
• Require payment of customs or import charges
• Require collection within a limited period

Failure to cooperate with the carrier may result in the package being returned to the sender.

If an order is returned because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failure to collect the package
• Failure to respond to the carrier
• Unpaid customs duties or import charges
• An unavailable recipient
• Other circumstances caused by the recipient

The customer may be responsible for:

• Return shipping
• Reshipping
• Customs charges
• Storage charges
• Carrier fees
• Address-correction charges
• Other unrecoverable costs

A returned or refused shipment does not automatically qualify for a full refund.

Any eligible refund will be handled according to the RomKart Return & Refund Policy and applicable consumer-protection law.

If tracking has not updated for an unusually long period or you believe your package may be lost, contact studio@romkart.com and provide your order number.

I will review the tracking information and, where appropriate, contact the carrier or begin a shipping investigation.

Carrier investigations may take several business days or longer.

Depending on the findings, an appropriate solution may include:

• Continued delivery assistance
• Replacement
• Reshipment
• Partial refund
• Full refund

Please inspect your package and artwork as soon as possible after delivery.

If the package or painting arrives damaged, I recommend contacting RomKart within 48 hours whenever possible.

Please email studio@romkart.com and provide:

• Your order number
• Clear photographs of the outer packaging
• Photographs of the shipping label
• Clear photographs of the damaged artwork
• A description of the damage
• An unpacking video, if available

Please keep the artwork and all original packaging until the issue has been reviewed.

Depending on the circumstances, an appropriate solution may include:

• Repair or correction
• Replacement
• Partial refund
• Full refund

In some cases, the damaged painting may not need to be returned.

If carrier tracking shows that an order has been delivered but you cannot locate it, please first check:

• Other household members
• Neighbors
• Reception or front desk
• Building management
• Mailroom
• Safe delivery locations
• Local postal or delivery office

You should also contact the shipping carrier directly where appropriate.

If the parcel still cannot be located, contact studio@romkart.com and include your order number.

A delivery scan may be considered evidence of delivery, but reported delivery issues will be reviewed based on the available circumstances and evidence.

RomKart will make reasonable efforts to prepare and dispatch orders within the estimated timeframe.

Delivery may be affected by circumstances outside reasonable control, including:

• Customs processing
• Weather
• Natural disasters
• Transportation interruptions
• Carrier disruptions
• Security inspections
• Public holidays
• Seasonal demand
• Strikes
• Government restrictions
• Local delivery conditions

Estimated production and shipping times therefore should not be interpreted as guaranteed arrival dates.

If you require a painting for a birthday, anniversary, wedding, holiday, or other specific date, please contact RomKart before ordering.

I can advise whether the requested timeframe appears achievable.

Unless a specific delivery commitment has been expressly confirmed in writing, estimated production and shipping times do not constitute a guaranteed delivery date.

For shipping questions, tracking assistance, address corrections, damaged packages, or delivery concerns, please contact RomKart.

Please include your order number in all order-related messages.