Return & Refund Policy

You may contact RomKart to request cancellation within 24 hours of placing your order.

To request a cancellation, email studio@romkart.com and include your order number.

For products classified as final sale, including custom portraits, personalized artworks, and hand-painted art reproductions, self-service cancellation may not be available through Shopify. However, I will review cancellation requests received within 24 hours and approve them whenever production has not yet begun.

After the 24-hour cancellation period, or once production has started, cancellation may no longer be possible because materials, preparation, and artist time may already have been committed to your artwork.

Cancellation requests received after production has started will be reviewed individually and may be declined depending on the production status of the painting.

Certain RomKart artworks are considered final sale because they are individually hand-painted, personalized, customized, or produced specifically for an order.

Final sale items include:

• Custom portraits painted from customer photographs
• Family portraits
• Couple portraits
• Children portraits
• Pet portraits
• Personalized artworks
• Customized backgrounds, colors, clothing, poses, or compositions
• Custom sizes or orientations
• Artwork containing names, dates, personal text, or other requested details
• Paintings made according to individual customer specifications
• Hand-painted art reproductions

Final sale items are not eligible for return or exchange because of:

• Change of mind
• Personal preference
• Minor handmade variations
• Slight differences in brushwork
• Slight differences in color or texture
• Differences resulting from the handmade painting process

Products that are not classified as final sale under Section 2 may be returned within 30 days after delivery.

To qualify for a return:

• You must contact RomKart within 30 days of delivery.
• The artwork must be unused and unaltered.
• The artwork must remain unstretched unless it was originally supplied stretched.
• The artwork must be in its original condition.
• The artwork must be returned in its original protective packaging or equivalent secure packaging.
• You must provide your order number.
• You must provide the reason for the return.
• The return must be authorized before the item is shipped back.

Please do not return an item without first receiving return instructions from RomKart. Unauthorized returns may not be accepted.

For eligible change-of-mind returns, the customer is responsible for arranging and paying for return shipping. RomKart does not charge a restocking fee.

I strongly recommend using a tracked and insured shipping service. The customer remains responsible for the returned artwork until it is received by RomKart.

Hand-painted art reproductions, custom portraits, personalized artworks, and other final-sale items listed in Section 2 are excluded from change-of-mind returns, except where otherwise required by applicable law.

Please inspect your package and artwork as soon as possible after delivery.

Please contact RomKart if your artwork arrives:

• Damaged
• Materially defective
• Incorrect
• Significantly different from the agreed order details
• Significantly different from the product description

Contact studio@romkart.com. I recommend contacting me within 48 hours of delivery whenever possible so that shipping damage can be documented quickly.

Please provide:

• Your order number
• Clear photographs of the artwork
• Photographs of the packaging
• A photograph of the shipping label
• A clear description of the issue
• An unpacking video, if available

Depending on the circumstances, an appropriate solution may include:

• Replacement
• Repair or correction
• Partial refund
• Full refund

In many cases, a damaged or defective painting may not need to be returned.

If a return is required because of an error by RomKart or confirmed shipping damage, return instructions will be provided and reasonable return shipping costs will be covered where appropriate.

Every RomKart painting is individually hand-painted.

Exact duplication of a reference photograph, digital image, original artwork, preview image, or another handmade painting is not always possible.

Natural handmade variations may include:

• Brushstroke differences
• Paint texture
• Color mixing
• Small proportional differences
• Edge details
• Fine-detail interpretation
• Slight composition differences
• Differences in paint thickness
• Natural canvas characteristics

These variations are part of traditional hand-painted artwork and are not considered defects unless they materially affect the agreed subject or specifications of the order.

Colors shown on a computer, smartphone, tablet, or other digital display may differ slightly from the physical painting.

Differences may occur because of:

• Screen brightness
• Display calibration
• Photography
• Lighting conditions
• Camera settings
• Natural characteristics of oil paint
• Changes in appearance under different room lighting

Reasonable color variation between a digital reference and a physical hand-painted artwork is not considered a defect.

For custom portrait orders, customers may be asked to review a digital composition or preview before painting begins.

The purpose of the preview is to confirm important elements such as:

• Composition
• Subject placement
• Background
• Orientation
• General visual direction

The final hand-painted artwork will naturally contain artistic and handmade differences from the digital preview.

Approval of the preview confirms acceptance of the general composition and direction of the artwork.

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of:

• Incorrect or incomplete address
• Refusal of delivery
• Failure to collect the package
• Failure to respond to the shipping carrier
• Unpaid customs duties or import charges where applicable

The customer may be responsible for additional shipping, customs, storage, handling, or re-delivery costs.

If an eligible refund is approved, original shipping costs, customs costs, carrier charges, or other unrecoverable costs may be deducted from the refund where permitted by applicable law.

For eligible change-of-mind returns, customers are responsible for providing and paying for return shipping.

Please use secure packaging suitable for protecting an oil painting during international transport.

Tracked shipping is strongly recommended.

RomKart is not responsible for return packages that are lost, damaged, or misdirected before they are received.

If a return is required because RomKart sent the wrong item, or because an artwork is confirmed to be damaged or materially defective, appropriate return shipping arrangements will be provided where applicable.

Once an approved return has been received and inspected, you will be notified of the refund decision.

Approved refunds will be issued to the original payment method.

RomKart does not charge a restocking fee.

Please allow up to 10 business days after a refund has been approved and processed for the funds to appear.

Banks, credit card companies, PayPal, Shopify Payments, and other payment providers may require additional processing time.

RomKart is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions.

Direct exchanges are generally not offered because RomKart paintings are individually produced.

For an eligible non-final-sale item, you may return the original item in accordance with this policy and place a separate order for another artwork.

Custom portraits, personalized artworks, hand-painted art reproductions, and other final-sale items are not eligible for exchange because of change of mind, except where required by applicable law.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are determined by local authorities and are not controlled by RomKart.

Refusing a shipment because of customs or import charges does not automatically qualify the order for a full refund.

Any unrecoverable shipping, customs, storage, or return costs may be deducted from an eligible refund where permitted by law.

Nothing in this policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot legally be excluded under applicable law.

Where local consumer-protection laws provide rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.

For cancellation requests, return requests, damaged orders, refund questions, or other order-related concerns, please contact RomKart.

Please include your order number in all order-related messages so I can assist you more quickly.